Refund Policy
1. Strict No-Refund Policy for Used Digital Goods
DaVinci Deluxe is a specialized, professional-grade automotive chiptuning and ECU modification software. Due to the digital nature of the software, the irrevocable generation of HWID-binded licenses, and the immediate access to proprietary algorithms and maps upon activation, all sales are strictly final and non-refundable once the software has been activated and used.
We log all software activations, ECU file processing events, and HWID (Hardware ID) bindings. If our server logs indicate that your unique HWID has been registered and that the software has been executed to process or attempt to process ECU mappings, you are explicitly disqualified from receiving a refund under any circumstances. This policy is strictly enforced to prevent software abuse, piracy, and fraudulent "use-and-refund" tactics.
2. ECU Functionality & Compatibility Variances
Modern engine control units (ECUs) are complex, and internal flash memory structures can vary significantly even among identical vehicle models depending on the software version, prior modifications, or dealership updates. DaVinci Deluxe operates via heuristic algorithms designed to map out DPF, EGR, SCR (AdBlue), and DTC structures.
While our software supports a vast array of ECUs, we do not guarantee 100% compatibility for every single file or software version in existence. If a specific file from an esoteric or highly modified ECU version cannot be successfully patched by DaVinci, this does not constitute a valid ground for a refund. It is the responsibility of the professional tuner to manually verify the hex dumps. Unsuccessful automated patches are considered normal occurrences in this specialized industry.
3. Mandatory Installation Prerequisites
DaVinci Deluxe requires a specific environment to function properly. Failure strictly adhere to these prerequisites will result in software failure, false-positive file corruption, or immediate closure. Refunds will categorically be denied if the user fails to configure their environment appropriately.
⚠️ Installation & Requirements
🛡️ 1. Disable Antivirus & Windows Defender
DaVinci Deluxe is 100% clean and safe. However, because it modifies engine mapping files securely and uses specialized cryptography, security heuristics often flag it as a false positive. You must completely disable your antivirus before extracting the ZIP file.
💡 Pro Tip: We have included a tool named "Disable Windows Defender" in the ZIP. Open it, select Option 3, then select Option 1. This will automatically and safely disable Windows Defender and SmartScreen.
🐍 2. Install Dependencies (Python & C++)
Before opening DaVinci, you must install the required dependencies included in the ZIP file. Depending on your PC architecture (32-bit or 64-bit), you must install both:
- Python (32-bit or 64-bit) included in the folder.
- C++ Redistributable (32-bit or 64-bit) included in the folder.
🚀 3. Launch DaVinci Deluxe
Once Windows Defender is disabled and the dependencies are properly installed, you can safely open DaVinci Deluxe. Right-click and run as Administrator for the best experience.
4. Exceptional Circumstances
Refunds are only considered in the extraordinary event where a user purchases a license but is entirely unable to activate the software due to a critical server-side fault on our end, provided that the user contacts our support team within 24 hours of purchase and zero ECU modifications have been logged.
5. Agreement to Terms
By purchasing, subscribing, or activating a DaVinci Deluxe license, you confirm that you have read, understood, and unequivocally agreed to this Refund Policy and the ECU Compatibility & Feature Activation Policy. You acknowledge that you forfeit your right to dispute the charge via your bank or payment provider once the digital service has been rendered and logged.